Cookies Policy

1 What is this notice about?

1.1 This Cookie Notice explains how we use “cookies” and similar technologies on the Modern House website at https://www.themodernhouse.com/ (referred to in this notice as the “website”). It is designed to assist you in making informed decisions when using our website. Please take a moment to read and understand this Cookie Notice. This Cookie Notice should also be read in conjunction with our Privacy Policy.

1.2 In this policy, “we”, “us” and “our” refer to The Modern House. For more information about us, see Section 8.

2 What are cookies or similar technologies?

2.1 A cookie is a very small text file containing an identifier (a string of letters and numbers) that is sent by a website to a web browser and is stored by the device to remember information about, such as your language preference or the date of your visit to the website. We may also use similar technologies to cookies, known as “web beacons”, “pixels” or “tags”. These technologies do a similar job to cookies, allowing website operators to count page views and understand how visitors interact with and respond to certain content on a webpage. For the purposes of the remaining sections of this Cookie Notice, we refer to all cookies and similar technologies using the above features as “cookies”.

2.2 We use “first party cookies” and “third party cookies” on our website. First party cookies are cookies placed by us to collect information about you. Third party cookies are cookies placed by third party website operators. Information about you collected by those third party cookies will be shared with the relevant third party. Please see the ‘Cookies used by our service providers’ section below for more details about the third party cookies that we use.

2.3 You should be aware that applications you use to access our website, such as your website browser, may also place cookies on your device when visiting our website, or other websites. An example of this would be where you sign in to Google Chrome using a Google Account. We do not have control over these third party cookies, so you will need to manage these cookies in the settings of the relevant applications.

2.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we already store about you may be linked to the information stored in and obtained from cookies, and as such we may be able to identify a user using cookies.

3 How long do cookies last?

3.1 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

4 Cookies that we use

4.1 We use the following types of cookies on our website:
(a) Essential Cookies – Essential cookies are those cookies which a website could not operate without. Essential cookies include cookies such as shopping cart cookies.

(b) Functionality Cookies –These cookies recognise you when you return to a website, remember your preferences and provide enhanced, more personalised features, such as showing you properties you have recently viewed or saved, and knowing whether you have subscribed to our newsletter.

(c) Analytics/Performance Cookies –Analytics cookies, along with other information, allow websites to calculate the aggregate number of people using a website and which features of a website are most popular. This information is generally used to improve the website and the way visitors are able to move around it

(d) Security, Site and Product Integrity Cookies – These cookies help keep your data and the website safe and secure.

(e) Social Media Cookies –These cookies are used to personalise your interaction with social media, such as Instagram, Facebook, LinkedIn and YouTube. Such cookies recognise users of those social media sites when you view social media content on the website. They also allow you to quickly share content across social media, through the use of simple “sharing” buttons. Some websites may also contain features that enable you to use your social media account to sign in and create/maintain an account with the website you are visiting and to enable the website operator to store your content.

(f) Targeting Cookies –Targeting cookies (also known as advertising cookies) help us to deliver our adverts when you visit other websites, such as news websites. This is known as ‘retargeting’. This technique helps to ensure that the ads you receive are more relevant to you and your interests. These cookies help to measure the effectiveness of an ad (for example, by reporting whether you have clicked on it) and can also limit the number of times that you see an ad (for example, if you see it twice but don’t click on it, you may not see it again). These cookies are usually placed by advertising networks that we and other advertisers work with to deliver ads. They remember that you have visited a website and this information is shared with other ad networks to show you relevant ads.

4.2 The list below sets out more information about the individual cookies that we may use on our website and those that our service providers may use, and the purposes for which they are used:

a) __cf_bm 1st Party Essential 1 Day
This cookie is used to distinguish between humans and bots. This beneficial for the website, in order to make valid reports on the use of our website.

b) PHPSESSIONID 1st Party Essential Session
This cookie creates an anonymous session for the user.

c) NEWLETTER_POPUP_SHOWED 1st Party Functional 1 Day
This cookie is created to ensure the newsletter popup does not repeatedly show to users who have seen it in a session

d) -UA
This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.

e) _gid 1^st Party Analytics 1 Day
This cookie collects information about how you use our website. This cookie does not directly identify a user.

f) _fbp 3^rd party Advertising 3 month
This cookie is used by social networking site Facebook. It collects data from facebook to serve targeted advertising

g) COOKIE_SEEN_# 1^st Party Essential 1 Year
This cookie is used to store your preferences in relation to the use of cookies.

h) _ga 3^rd Party Analytics 2 Years
_ga_#
_gat_UA
This is a Google Analytics cookie. It registers a unique ID that is used to generate statistical data on the use of our website. More information about Google Analytics can be found here:
http://www.google.com/intl/en/analytics/privacyoverview.html

i) _gcl_au 1^st Party Analytics 3 Months
This cookie stores and tracks conversions when using our site

5 Managing cookies

5.1 Is consent needed to use cookies? This depends on the type of cookie:
(a) Non-essential Cookies – We may only store and access non-essential cookies on your device with your permission. You are not obliged to give consent to our use of non-essential cookies. If you do give your consent and then change your mind, you can block or delete them (see Section 6 below).
(b) Essential Cookies – Please note that we do not need your consent to store and access essential cookies on your device, although you can still block or delete them (see Section 6 below).

6 Refusing, Blocking, or Deleting Cookies
6.1 There are various ways that you can manage your cookie preferences, but please be aware that blocking all cookies will have an impact upon the usability of many websites, including ours. This means that if you block cookies, you will not be able to use all the features on our website.
6.2 Your options for managing your cookie preferences are set out below:

Through the cookie banner on our website

6.3 When you access our website, we will ask you to provide consent for our use of non-essential cookies. We may repeat this request on subsequent visits to our website, for example if you delete cookies from your browser or we need to request new consents from you.
6.4 When we seek your consent, you will either be able to provide consent for all non-essential cookies that we would like to use. You can also change your preferences and/or withdraw consent at any time by contacting us.
6.5 Just as a reminder, where cookies are essential to the operation of our website, we can use these without your consent and they cannot be managed by withdrawing your consent. Through your browser settings or other tools.
6.6 Most browsers allow you to refuse to accept cookies and to delete cookies. You can block the use of cookies generally (not just in respect of our website) by activating the relevant settings in your browser.
6.7 The methods for doing so vary from browser to browser, and from version to version. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage- cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

What about Google Chrome or other browser cookies?
6.8 Separately to our use of Google Analytics cookies, when you access the Site via Google applications such as Google Chrome, Google may collect user information for the purpose of Google serving personalised advertising across your devices. Google is able to place these advertising cookies on the devices used by visitors to the Site because we use Google services to run the Site. However these cookies are dropped for Google’s own purposes and as such we do not have any control over how or when they are dropped. You will need to opt out of receiving these cookies via your Google settings. For further information about these cookies please see: https://policies.google.com/technologies/types?hl=en-US. Please note that other browsers may use similar tools.

7 Our Details
7.1 This website is owned and operated by The Modern House Ltd.
7.2 We are registered in England and Wales under registration number 6520183 and our registered office is at St Alphege Hall, King’s Bench Street, London SE1 0QX.
7.3 Our principal place of business is at St Alphege Hall, King’s Bench Street, London SE1 0QX.
7.4 You can contact us:
(a) by post, to the postal address given above
(b) by telephone, on 020 3795 5920
(c) by email, using info@themodernhouse.com

8 Further Information
8.1 For further information please contact info@themodernhouse.com or 020 3795 5920

1 What is this notice about?

1.2 In this policy, “we”, “us” and “our” refer to The Modern House. For more information about us, see Section 8.

2 What are cookies or similar technologies?

3 How long do cookies last?

4 Cookies that we use

(d) Security, Site and Product Integrity Cookies – These cookies help keep your data and the website safe and secure.

4.2 The list below sets out more information about the individual cookies that we may use on our website and those that our service providers may use, and the purposes for which they are used:

a) __cf_bm 1st Party Essential 1 Day
This cookie is used to distinguish between humans and bots. This beneficial for the website, in order to make valid reports on the use of our website.

b) PHPSESSIONID 1st Party Essential Session
This cookie creates an anonymous session for the user.

c) NEWLETTER_POPUP_SHOWED 1st Party Functional 1 Day
This cookie is created to ensure the newsletter popup does not repeatedly show to users who have seen it in a session

d) _hjAbsoluteSessionInProgress 1st Party Analytics 1 Year
_hjIncludeedInPageviewSample
_hjFirstSeen
_hjSessionUser_#
This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.

e) _gid 1^st Party Analytics 1 Day
This cookie collects information about how you use our website. This cookie does not directly identify a user.

f) _fbp 3^rd party Advertising 3 month
This cookie is used by social networking site Facebook. It collects data from facebook to serve targeted advertising

g) COOKIE_SEEN_# 1^st Party Essential 1 Year
This cookie is used to store your preferences in relation to the use of cookies.

h) _ga 3^rd Party Analytics 2 Years
_ga_#
_gat_UA
This is a Google Analytics cookie. It registers a unique ID that is used to generate statistical data on the use of our website. More information about Google Analytics can be found here: http://www.google.com/intl/en/analytics/privacyoverview.html

i) _gcl_au 1^st Party Analytics 3 Months
This cookie stores and tracks conversions when using our site

5 Managing cookies

Through the cookie banner on our website

8 Further Information
8.1 For further information please contact info@themodernhouse.com or 020 3795 5920

Introduction

1.1 We are committed to safeguarding the personal information of our service users and website visitors, and to making our platforms safe and enjoyable environments for our audiences.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our service users and website visitors; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.4 Our website incorporates privacy controls which affect how we will process your personal data. When you share your data with us, you can specify whether you would like to receive digital marketing communications from us. If you want to edit your details at any point you can access the privacy controls for our digital communications via any emails from ‘The Modern House’, selecting the ‘Update Your Details’ or ‘Unsubscribe’ links at the bottom, or you can email us at info@themodernhouse.com to update your preferences.

1.5 In addition to our digital marketing communications, we sometimes send direct marketing by post, the legal basis for which is consent or legitimate interest. If you want to edit your details at any point you can email us at info@themodernhouse.com to update your preferences.

1.6 In this policy, “we”, “us” and “our” refer to The Modern House. For more information about us, see Section 13.

Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

How we use your personal data

3.1 In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

3.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. We use Google Analytics to collect this data. This usage data may be processed for the purposes of analysing the use of the website and services. This data is only for internal use and will never be shared with third parties. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3 We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include your name, email address, telephone number, property address and further property details including, but not limited to, the design and building history. It may also include your budget and location preferences, financial information and further details relating to the sale or purchase of a property. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and in some cases the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.4 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent, or legitimate interest, namely the proper administration of our website and business and in some cases the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.5 We may process information relating to transactions, including purchases of goods and services, that you enter into with us (“transaction data”). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us.

3.6 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications (including Property Alerts) and/or newsletters. The legal basis for this processing is consent or the performance of a contract between you and us.

3.7 We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.8 We may process information that you supply us for publication on our website (“publication data”). The publication data – including information and images for property sales listing details, practice information and images supplied by architects, designers and companies to be featured on our Directory, and any content supplied for publication on our Journal – may be processed for the purposes of enabling such publication and administering our website and services. The publication data may also be shared with relevant third party sites, including property portals (Rightmove, Zoopla, and Primelocation). The legal basis for this processing is consent, or the performance of a contract between you and us.

3.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.11 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.12 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Providing your personal data to others

4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.2 We may disclose contact details and relevant property information to freelance viewing staff, freelance photographers, property or interior stylists, and journalists insofar as reasonably necessary for the proper administration of our website and business and communications with users. Where this data may be published, for instance by journalists sourcing data for publications, the legal basis for processing would be consent.

4.3 We may run your personal data (including name, date of birth, property address and passport or other identification document details) through SmartSearch, which carries out automated decision making based on anti-money laundering and fraud prevention criteria, where such processing is necessary for compliance with a legal obligation to which we are subject and for the proper administration of our website and business and communications with users.

4.4 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2 The hosting facilities for our website are situated in the UK.

5.3 You acknowledge that personal data that you submit or approve for publication through our website or services may be available, via the internet, around the world. We will do what we can to protect this information, by we cannot prevent the use or misuse of such personal data by others.

Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 We will retain your personal data as follows:

(a) All data relating to contracted property transactions, including contact details, correspondence records and all transaction details will be retained for a minimum of six years where such processing is necessary for compliance with a legal obligation to which we are subject.

6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

(b) If you have not received or requested correspondence from us in the last five years then your information may be classed as dormant and may be deleted (excluding any information relating to transactions, as specified in Section 6.3 (a)).

(c) We will hold your personal information on our newsletter or email alert list until you manually unsubscribe or request for your details to be removed.

6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of changes to this policy by email if you have consented to receive our newsletter or email alerts, or have undertaken a contract with us for the completion of services.

Your rights

8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

8.2 We may withhold personal information that you request to the extent permitted by law.

8.3 You may instruct us at any time not to process your personal information for marketing purposes.

8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

10.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: PHPSESSID: this is used to identify the use and their session, but is not linked to the user’s personal details)

(b) personalisation – we use cookies and local storage to hold information about your preferences and to personalise the website for you (cookies used for this purpose track: recently viewed properties, saved properties, and viewing request details for form submission). We also use cookies to determine whether you have seen the newsletter subscription drawer (cookies used for this purpose are: POPUP_SEEN)

(c) security – we use cookies as an element of the security measures to protect our website and services generally (cookies used for this purpose are: wfvt_NUMBER to protect the website from malicious actions)

(d) advertising – we use cookies to help us to display advertisements that will be relevant to you (cookies used for this purpose are: fr from Facebook, and IDE from doubleclick.net)

(e) analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are linked to Google Analytics: _ga, _gat_UA-4664936-1 and _gid)

(f) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: COOKIE_CONSENT)

Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

11.3 We use Facebook Ads Manager to serve targeted adverts to relevant audiences. This service uses cookies to help us display advertisements that will be relevant to you, and to track the conversion rate of these advertisements.

11.3 We use Google AdWords, including the remarketing service, to serve targeted adverts to relevant audiences. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. This service uses cookies to display advertisements that will be relevant to you, and to track the conversion rate of these advertisements.

Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2 Blocking all cookies will have a negative impact upon the usability of many websites, including ours.

12.3 If you block cookies, you will not be able to use all the features on our website.

Our details

13.1 This website is owned and operated by The Modern House Ltd.

13.2 We are registered in England and Wales under registration number 6520183 and our registered office is at St Alphege Hall, King’s Bench Street, London SE1 0QX.

13.3 Our principal place of business is at St Alphege Hall, King’s Bench Street, London SE1 0QX.

13.4 You can contact us:

(a) by post, to the postal address given above

(b) by telephone, on 020 3795 5920

Further Information

14.1 For further information please contact info@themodernhouse.com or 020 3795 5920